Awash Bet Privacy Policy

Before you submit an identity document or request a withdrawal, you should understand why that information is needed and who may receive it. Awash Bet respects your privacy and is committed to protecting personal information. We collect account details, verification records, payment and betting activity, technical information, and messages to operate services, check eligibility, protect accounts, and meet applicable obligations. For privacy questions, use Contact Us.

This policy covers the website, mobile version, app where available, account services, sports and live betting, games, Keno, bonuses, payments, support channels, and communications. It applies to registered players, browsing visitors, and people contacting support before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing, or deleting it.

Who We Are

In this policy, “we” means the operator responsible for Awash Bet services. Consult About Us for operator identification and License & Regulation for information on licensing and regulatory status. Awash Bet provides online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions, and regional restrictions. Users should verify the current regulatory status against the competent authority’s latest information.

Information We Collect

The information involved depends on whether you browse, open an account, use payments, play, or contact support. Awash Bet player information may include:

• Account data: name, phone number, email, date of birth, username, and password-related security data used for authentication.
• Verification data: identity documents, age-check results, customer due diligence records, and fraud-prevention information. KYC, or “Know Your Customer,” means checks to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details needed to process transactions, balance history, payment references, and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries, game sessions, winnings, and settlement records.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communications: support messages, complaints, emails, chat logs, and call records where applicable. Any call recording should be disclosed when required.
• Responsible gaming data: limits, self-exclusion requests, risk indicators, and account restrictions.

Collection should be limited to information necessary for lawful, security, operational, and regulatory purposes. Do not send unrelated sensitive information, passwords, or payment PINs to support.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. A withdrawal check may compare account-holder information with payment records to confirm payment authorization.

Betting account data also supports investigations into multiple accounts, suspicious betting patterns, payment abuse, bonus abuse, and fraud. Technical and support records help diagnose mobile or app errors, improve games and service performance, and resolve complaints. Relevant records support responsible gaming controls and legal, tax, accounting, anti-money laundering, licensing, and regulatory duties.

Important service notices may concern payments, verification, or account restrictions. Marketing is separate: it should be sent only where permitted, with consent where required and an available opt-out. Declining promotional messages does not remove necessary account notifications.

Legal Basis / Lawful Reasons

Lawful reasons depend on the information and its purpose. Processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud, or resolve disputes. Where consent is required, processing should rely on that consent. These reasons are not blanket permission to use information for unrelated purposes.

The applicable basis must be assessed under the relevant Ethiopian regulatory framework. You can ask us which reason applies to a particular use of your data. Withdrawing consent does not necessarily prevent processing required on another lawful basis.

Cookies and Tracking

Cookies are small files stored on your browser or device; similar technologies may operate within apps. They may maintain login sessions, protect accounts, remember preferences, analyse traffic, improve page performance, or support permitted marketing measurement.

See the Cookie Policy for details and available controls. Blocking essential cookies can affect sign-in or payment-session continuity. Optional tracking should follow applicable consent requirements; browser and app privacy controls may differ.

Data Sharing

Awash Bet does not sell personal data as a product. Information may be shared when necessary with third-party service providers—external organisations supporting our services—including:

• Payment processors and identity verification or KYC providers.
• Hosting and cloud infrastructure providers, analytics services, security tools, and customer support tools.
• Professional advisers supporting legal, accounting, or dispute matters.
• Regulators, law enforcement, or courts where disclosure is legally required.

Access should be limited to the purpose of disclosure and governed by appropriate confidentiality, security, and contractual requirements. A payment provider may also have separate responsibilities and its own privacy notice.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must meet applicable legal requirements and use suitable safeguards. These may include contractual protections and assessments of the recipient’s handling of data. You can request information about relevant transfers; this policy does not assume that every provider operates abroad.

Data Storage and Retention

Records are kept only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming records, and regulatory requirements. Different categories may have different retention periods; there is no single period stated here for all information.

Closing an account does not automatically erase records that must be retained. When retention is no longer justified, information should be securely deleted or anonymised, subject to appropriate backup-management procedures.

Security Measures

Awash Bet data protection relies on reasonable technical and organisational measures. Depending on the system and risk, safeguards may include encryption where appropriate, access controls, secure authentication, security monitoring, backups, fraud detection, staff confidentiality duties, and internal incident procedures. No online service can guarantee complete security.

For Awash Bet account security, use a unique password and access Awash Bet login through a verified official domain. Before installing an app or APK, confirm its source through an official communication channel. Unverified download links can expose credentials and device information. Report unexpected login activity promptly.

User Rights

Subject to applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection, or information about processing. Requests concerning Awash Bet personal data may require a proportionate identity check to prevent disclosure to another person.

1. Step 1: Open Contact Us through the official website.
2. Step 2: State the request and provide only the account details needed to locate your records.
3. Step 3: Follow verification instructions and retain the support reference for follow-up.

Some requests may be limited by legal, financial, security, or regulatory retention duties. Where a request cannot be fulfilled, an explanation should be provided as applicable. Ask about the complaint-handling procedure if an Awash Bet privacy concern remains unresolved.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Awash Bet must not knowingly collect personal data from underage users for betting or gaming. A parent, guardian, or user who believes such information was submitted should contact support so it can be investigated and handled under applicable requirements. Read the Age Restriction Policy before registration.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests, and relevant risk indicators may be processed to support responsible betting measures and enforce account restrictions. Some records may remain necessary after closure to avoid unintentionally restoring excluded access. These safeguards do not guarantee that every harmful pattern will be identified. See Responsible Gaming for available controls and guidance.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before accepting a promotion or making a payment, check eligibility, verification requirements, transaction limits, fees, and processing times. Compare deposit and withdrawal procedures separately: completing a deposit does not establish that all withdrawal checks are complete. Submit documents only through the designated secure channel.

Updates to This Policy

This policy may change when services, applicable laws, security practices, or processing activities change. Material changes should be communicated through appropriate service channels where required. Review the current policy before providing additional information or using a new feature, and contact support if a revised provision needs clarification.